Face-to-Face Onboarding

• What is Face-To-Face verification?
• Can Face-To-Face verification happen remotely or via a video call?
• Where can I perform Face-To-Face verification?
• Why is Face-To-Face verification necessary?
• What documents are required for Face-to-Face verification?
• Who conducts the Face-To-Face verification?
• What happens during Face-To-Face verification process?
• Does a customer need to also perform onboarding through the MyMy App?
• Can the customers schedule an appointment for Face-To-Face verification?
• What happens if a customer misses the Face-To-Face verification appointment?
• What should the customer do if they cannot visit the verification site?
• Is the customer’s personal information secure during the Face-To-Face verification process?