What should I do if there is an unauthorised transaction?

    First, tap on the ‘Lock Card’ feature on the MyMy App.

    After you have confirmed this is not your transaction, please send us a report via the dispute form on the website or alternatively email us at support@my-my.com

    In your correspondence, you must give us sufficient information to identify you, your MyMy Account, and the unauthorized transaction which you believe has occurred. You must contact us within 14 days after the transaction has occurred. Within 90 days of receiving your request, we will revert back to you with a case resolution.
     
    If you are not satisfied with MyMy’s decision, please refer your dispute to the Ombudsman for Financial Services (OFS) within six months from the date of our decision.

    The procedure for lodging a dispute with OFS is provided in the attached pamphlet on "Resolution of Financial Disputes"
    https://www.ofs.org.my/file/files/Brochure%20PDF%20English.pdf

    Ombudsman for Financial Services is a non-profit organization and functions as an alternative dispute resolution channel to resolve disputes between their Members who are the financial service providers (FSPs), licensed or approved by BNM and financial consumers.

    Call Ombudsman for Financial Services at 03-2272 2811
    or
    Level 14, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur
    Published